Doing what’s best for all of US.
This is a challenging and unsettling time. Like you, we’re paying close attention to what’s going on, and coming up with a plan to keep our team and customers safe. It’s our top priority, always.
For now, we’ve made the decision to close our 1:1 retail spaces in New York, Chicago, Houston, Portland, and Seattle.
As a brand, our mission is to bring people together, and our 1:1s have always been safe spaces where our community can connect with US, and with each other. While this is a difficult call to make, we know it’s the right one given the developing Coronavirus (COVID-19) situation.
We’ll keep you updated if anything changes. Right now we’re monitoring the news and following advice from the Centers for Disease Control (CDC), the World Health Organization (WHO), and other local and national health organizations.
Our virtual doors are always open, and we’ll even continue to drop new styles over the coming weeks. You can also chat with US on Instagram & Twitter, or email firstname.lastname@example.org if you have any questions. We’d love to hear from you.
Stay safe and talk soon!
1:1 RETAIL STORES
What’s the plan for the Universal Standard 1:1 retail spaces during this time?
In order to keep our employees and customers safe, we will be closing our 1:1 retail spaces in New York, Chicago, Houston, Portland, and Seattle until further notice. We are continuing to closely follow advice from local and national health organizations and will update our customers as soon as the situation changes.
Our online store will remain open, and you can always reach US on social or at email@example.com.
Will you continue to launch new products?
Yes. We have a bunch of new styles that we’re excited to introduce to you, so we’ll continue to drop new product over the coming weeks.
Will online order shipments continue?
As of right now, all online orders will ship within a normal timeframe.
Are Universal Standard HQ employees working from home?
Yes. Our corporate employees will be participating in mandatory work from home until advised otherwise by local and national health organizations.
Will the Customer Experience team be working during this time?
Yes. Our CX team will continue working on a remote basis. You can reach our support team by contacting firstname.lastname@example.org.
*We will be evolving our plan of action as advised by public officials and updating this page as new information is released and we adapt. Last updated: March, 30, 2020.