Doing what’s best for all of US.
This is a challenging and unsettling time. Like you, we’re paying close attention to what’s going on, and coming up with a plan to keep our team and customers safe. It’s our top priority, always.
For now, we’ve made the decision to keep our 1:1 retail spaces in Chicago, Houston, Portland, and Seattle closed.
As a brand, our mission is to bring people together, and our 1:1s have always been safe spaces where our community can connect with US, and with each other. While this is a difficult call to make, we know it’s the right one given the developing Coronavirus (COVID-19) situation.
As of September 18, 2020 we’re reopening our SoHo, NYC location at limited capacity for by-appointment private shopping and personal styling. We’re prioritizing the health and safety of our community and employees by implementing increased cleanings of our store, sterilization of our garments and providing our team with masks and handwashing breaks. We ask that all customers please wear masks throughout their visit and maintain six feet of distance during all private shopping and styling appointments. We are not currently accepting walk-ins, returns and exchanges during this time.
We’ll keep you updated if anything changes. Right now we’re monitoring the news and following advice from the Centers for Disease Control (CDC), the World Health Organization (WHO), and other local and national health organizations.
Our virtual doors are always open, and we’ll even continue to drop new styles over the coming weeks. You can also chat with US on Instagram & Twitter, or email email@example.com if you have any questions. We’d love to hear from you.
Stay safe and talk soon!
1:1 RETAIL STORES
What’s the plan for the Universal Standard 1:1 retail spaces during this time?
As of September 18, 2020 we’re reopening our SoHo, NYC location at limited capacity for by-appointment private shopping and personal styling.
We’re working to give you the best possible shopping experience. As we reopen our SoHo, NYC location, please note your safety is our priority. While in our store, please follow the staff’s instructions to ensure the utmost safety for all. For your safety and that of our staff, wearing a mask is required at all times and please social distance where possible. We will have PPE available, including hand sanitizer and gloves if needed.
As we are limiting walk-ins during this time, making an appointment is preferred. However, please cancel your appointment and reschedule at your earliest convenience if (1) you or someone in your household has been exposed to or diagnosed with COVID-19; (2) you have knowingly been in close or proximate contact in the past 14 days with someone who has been diagnosed with and/or had symptoms of COVID-19; and/or (3) you are experiencing COVID-19 symptoms.
Universal Standard considers the health and safety of our employees, their families and our customers/guests to be our utmost priority. With that in mind, we continually monitor and adopt the most up-to-date guidance from the CDC and other officials to protect our employees and guests.
Please note that our locations in Seattle, Portland, Houston and Chicago will be closed until further notice. We are continuing to closely follow advice from local and national health organizations and will update our customers as soon as the situation changes.
If you can’t make it to NYC to visit our store, you can always book a Virtual Styling appointment here. Our online store will remain open, and you can always reach US on social or at firstname.lastname@example.org.
Will you continue to launch new products?
Yes. We have a bunch of new styles that we’re excited to introduce to you, so we’ll continue to drop new product over the coming weeks.
Will online order shipments continue?
As of right now, all online orders will ship within a normal timeframe.
Are Universal Standard HQ employees working from home?
Yes. Our corporate employees will be participating in mandatory work from home until advised otherwise by local and national health organizations.
Will the Customer Experience team be working during this time?
Yes. Our CX team will continue working on a remote basis. You can reach our support team by contacting email@example.com.
*We will be evolving our plan of action as advised by public officials and updating this page as new information is released and we adapt. Last updated: March, 30, 2020.