- Where do you ship?
We ship domestically across the U.S. and to most international customers worldwide (please check the country selector at the bottom left hand corner of the site). If you have any questions, please reach out to email@example.com.
- What are my domestic shipping options?
If you live in the U.S. standard (5-7 day delivery) shipping is free!
- What are my international shipping options?
For international destinations, we offer international shipping services through our partner, Flow, who offers international shipping via DHL Express. Orders that are shipped outside the U.S. may be subject to customs, duties, VAT and/or other clearance fees. Flow calculates and and collects these customs and duties taxes with the shipping charges at checkout for all international destinations. You will have access to transparent tracking from origination to the final destination and straight to door delivery.
UNLIKE DOMESTIC U.S. ORDERS, WE DO NOT OFFER FREE RETURN SHIPPING ON INTERNATIONAL ORDERS. CUSTOMERS ARE RESPONSIBLE FOR THE RETURN SHIPPING BACK TO US. WE ALSO DO NOT REFUND DUTIES OR CUSTOMS ON ANY ORDER. Make sure you keep your tracking information and all necessary paperwork in order. We are not responsible if your package is lost in transit. Please make sure you are ordering the correct size and color as we are not responsible for any mistakes you make at checkout.
If you have any further questions on the international shipping process please contact US at firstname.lastname@example.org.
- What's my order status?
You can confirm the status of your order at any time from within your Universal Standard account page or from within the Order link in your Order Confirmation email.
The status of your order will update from unfulfilled to fulfilled once the order has shipped (please allow 24-48 hours). Once shipped, you’ll receive a confirmation email along with tracking so you’ll know when to expect your order.
Problems or questions with your order? Feel free to reach out to email@example.com as we’re always happy to help out!
- My product was lost in transit, what do I do?
We are not responsible for items lost in transit but we will do our best to help you track down any lost items. Please reach out to firstname.lastname@example.org and our customer service team is happy to help you find your package.
- I accidentally shipped my order to the wrong address – what do I do?
Please make sure to double check your address at checkout as we are not responsible for any mistakes at checkout. If you notice that the order is going to the wrong address after it has shipped and is being shipped via UPS, we recommend logging into UPS, creating a MyUPS.com account and re-routing the shipment via their portal as that is the best way to guarantee the shipment gets to the proper address. If that is not an option, give us a shout at email@example.com and our customer service team will do everything they can to help.
- What is your return or exchange policy?
We accept returns and exchanges for all unworn, unwashed items within 30 days of purchase unless the items are listed as “final sale” at the time of purchase. Mystery Box purchases are final sale and returns, exchanges and adjustments cannot be made on Mystery Box purchases.
- Domestic Returns
All domestic returns and exchanges, including Fit Liberty, can be processed in our stores or through our partner, Happy Returns through the following link: https://universalstandard.happyreturns.com/. You’ll need your order number and shipping zip code to look up your order.
- How do I return an Item?
You can return via Mail, through a Happy Return Bar or at our retail locations in New York, Chicago, Houston, Portland and Seattle. To return by mail or at a Happy Returns Bar, please start your return at https://universalstandard.happyreturns.com/. All items should be returned with their original packaging. Visibly worn items may not be accepted for return/exchange.
- How do I return a Fit Liberty item?
Fit Liberty items – products that are a part of our Fit Liberty Program – may be exchanged for size or color within 365 days of purchase. We will honor a one-time exchange as part of this program. If you are uncertain if your product is part of the Fit Liberty program, you can see if it is still exchangeable by logging in at https://universalstandard.happyreturns.com/.
- Returning a Gift?
If you are returning a gift without the original order number or shipping zip code, please email US at firstname.lastname@example.org and we will assist you in processing your return.
- What if my item is defective?
We will replace defective items within 90 days of purchase with pictures of the product issue. We can only replace a defective item once within 90 days.
- Have an international return?
If you would like to initiate an international return, please ship your order back to US via the carrier of your choice to the following address:
Attn: International Returns
New York, New York 10011
Once you have shipped your items back to US, please reach out to email@example.com and provide your order number and tracking details. Once we receive the items at our warehouse, your return will be processed.
UNLIKE DOMESTIC U.S. ORDERS, WE DO NOT OFFER FREE RETURN SHIPPING ON INTERNATIONAL ORDERS. CUSTOMERS ARE RESPONSIBLE FOR THE RETURN SHIPPING BACK TO US. WE ALSO DO NOT REFUND DUTIES OR CUSTOMS ON ANY ORDER. Make sure you keep your tracking information and all necessary paperwork in order. We are not responsible if your package is lost in transit.