FAQ
Orders typically ship within 1-2 business days unless you purchased a Mystery box during our Mystery Box promotion. If your order did not contain pre-order items with a shipping delay, or you ordered a promotional order that has delayed shipping, you'll receive an email confirmation, along with tracking, so you'll know when to expect your order. If you did not receive your shipment confirmation email or have any additional questions about your order, please contact us@universalstandard.net.
Domestic orders:
If you live in the USA, standard shipping is free, and depending on where you live, your order will be delivered within 5-10 business days.
We offer Ground shipping with UPS for $15 (typically 4-5 business days) and expedited shipping within the continental United States for $25. Delivery time frame is 2-4 business days (based on where you live) and can be purchased at checkout.
Certain promotions include a shipping fee which will be noted on our website and during checkout (Denim drive, Sample sale, Free tee).
International orders:
We can ship to many international destinations through our partner, Global-e. Orders shipped outside the United States may be subject to customs, duties, VAT, and/or other clearance fees. Global-e calculates and collects the relevant fees with shipping charges at checkout for all international destinations.
Orders ship when everything is in stock. Orders containing both pre-order and in-stock products will ship together when the pre-order items are in stock.
Please reference individual product pages and your order confirmation for special shipping information.
In most cases, your order will arrive within 24 - 48 hours after being marked as delivered.If you still don't see your package after 2 business days, please get in touch with our team and we'll try our best to help find your package.
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