Of course, we’ve got all the information you need in our Help Center. You can find all Mystery Box and many other US related matters by navigating to the Help Center via the website footer. Plus, full terms and conditions to satisfy your curiosity! You can review them here: https://www.universalstandard.com/legal/mb25-terms. We wouldn’t want the suspense to be too much, here’s a quick summary of the terms for you. Offer is valid until February 23, 2025 at 11:59 pm PT, or while supplies last, whichever is sooner. Mystery Boxes are FINAL SALE and not eligible for return, size/color exchanges or Fit Liberty exchanges. Please allow up to 4 weeks for shipping. Cannot be combined with other discounts and promotions.

Because Mystery Box is such a unique offering and a customer favorite (at an amazing value!), we’re not able to accommodate any returns or exchanges. All Mystery Box purchases are final sale. Trust US with your box!

Great question! As soon as your order is in our system, our small but mighty team will spring into action. We’ll conduct all the necessary checks before packing your items up with care.

Our team of elves (okay, maybe not actual elves) will do everything they can to get your order out quickly. That said, delays do happen from time to time. Our shipping carriers may also experience delays in scanning labels due to volume, so we appreciate your patience as they work their magic to get your items to you.