GENERAL


What size am I in Universal Standard?


Our sizes come in sets of two starting at 6 - 8, and going to 30 - 32.

Click into the product page to find each garment’s unique measurements in the SIZING GUIDE dropdown on the right-hand side of the page.

Our General Sizing Chart can also be found here.

Still not sure of your size? Contact one of our fit specialists at fit@universalstandard.net or book an appointment at one of our showrooms (New York, Seattle, or Virtual).


What is Fit Liberty?


Fit Liberty is our unique shopping program that encourages you to buy for the woman in the mirror. Not a future you, but you, now. If you get any piece from our core collection and your size goes up or down, we’ll replace it one time in your new size, within a year of purchase, for free. US only.

Any pieces returned through Fit Liberty are donated across non-profit organizations supporting women in need, including Dress for Success and First Step. No landfills. No waste.

Pieces that are part of Fit Liberty are identified with:

To learn more about this program click here.

Please note that only pieces purchased directly through Universal Standard are eligible to be replaced through Fit Liberty.


How do I create an account?


Create an account here.

Creating a US account has many benefits including:

  • Faster checkouts
  • Save your addresses
  • Track your orders and order history
  • Create a shareable wishlist

  • How do I create a wishlist?


    Wishlists are a great way to share your favorite US items with family & friends through email or social media.

    Once you’ve created your Universal Standard account, create your wishlist when browsing by going into a product page and clicking ADD TO WISHLIST. View your wishlist at any time by clicking on the heart symbol on the top right side of the site.


    What if I forgot my password?


    You can reset your password via the account login page and clicking "Forgot?". You will then receive an email with instructions on how to reset and change your password. Or contact our Customer Service team at us@universalstandard.net.


    Where do you ship?


    We ship domestically across the U.S. and to international customers based in North America, South America, Asia, Africa, New Zealand and Australia. We hope to be able to make our products available in Europe very soon! If you have any questions, please reach out to us@universalstandard.net.


    What are my domestic shipping options?


    If you live in the U.S. standard (5-7 day delivery) shipping is free!

    Need your order faster? Choose expedited shipping at checkout for a flat fee of $15 for 2-3 day shipping.

    Need it even sooner? Reach out to us@universalstandard.net for availability and applicable rates.


    What are my international shipping options?


    If your order value exceeds $300 USD you will receive up to a $25 off shipping!
    We offer one international shipping service through our partner, Border Guru. Anticipate 4-12 business days for international shipping, but please allow an additional 2 days for processing. If you have a more urgent request for delivery please contact us@universalstandard.net.
    Orders that are shipped outside the U.S. may be subject to customs, duties, VAT and/or other clearance fees. To make the international shipping and delivery process seamless, we have now partnered with Border Guru to calculate and collect these customs and duties taxes with the shipping charges at checkout. You will have access to transparent tracking from origination to final destination and straight to door delivery (Border Guru handles all the customs clearance for you). If you have any further questions on the international shipping process please contact US at us@universalstandard.net.


    What's my order status?


    You can confirm the status of your order at any time from within your Universal Standard account page or from within the Order link in your Order Confirmation email.

    The status of your order will update from unfulfilled to fulfilled once the order has shipped (please allow 24-48 hours). Note that Pre-Ordered items will be shipped to you as soon as available, please refer to the individual product pages for any specific shipping timelines. Once shipped, you’ll receive a confirmation email along with tracking so you’ll know when to expect your order.

    Problems or questions with your order? Feel free to reach out to us@universalstandard.net as we’re always happy to help out!


    What's your return or exchange policy?


    We accept returns and exchange for unworn, unwashed items within 30 days of receipt.


    How do I process my return?


    Returns are easy and free in the United States. Have a return, exchange, or Fit Liberty? Find the return portal at the bottom of our site or click here.


    How do I send back an item?


    A return shipping label will automatically be generated for you after completing your return preference in our Return Portal.


    Have an international return?


    Please ship back your order back to US via the carrier of your choice to the following address:

    Universal Standard

    Attn: Returns

    22322 20th Ave SE

    Unit #150

    Bothell, WA

    98021


    Do you ever offer discounts or sales?


    We do our best to start out with the best, most fair price possible for our clothing. The best way to earn credit towards your purchase is through our Refer a Friend program. Every time someone you recommend redeems a free tee, you will get $25 to shop with US.

    Be sure to join our mailing list to be informed of special promotions, giveaways, and other insider information.


    Where does Universal Standard manufacture its clothing?


    Our clothing and fabrics are manufactured and sourced across the U.S., France, Peru, & China. While we are still a very young company, we have big goals. We believe in ethical working conditions and wages, and choose to work with factories that are able to present certifications from internationally recognized agencies such as Bureau Veritas, WRAP, and Intertek. In addition, our founders personally visit the factories we work with. As Universal Standard continues to grow, so will our ability to engage with factories around the world to ensure safe working conditions and compensation for workers. Global citizenship, and the role organizations play within it, is a responsibility we take seriously. Every year, we put together projects that showcase this on both our site and social channels. So stay tuned, we can’t wait to share these endeavors with you.


    SHOWROOMS


    Where are the Universal Standard showrooms?


    We currently have two physical showrooms located in the heart of New York City, and in Seattle, Washington. You also have the option to experience the showroom virtually from your personal computer or phone.


    How do I make an appointment? Can I stop by without an appointment?


    You can make an appointment from our showroom page. Select which location you’re interested in visiting, and you’ll be taken to a separate page where all available appointments will be visible. Select the option that is most convenient for you and go through the prompts to schedule your appointment. You’ll receive a confirmation email once your appointment is successfully scheduled.

    While we’re always happy to see you, we highly encourage you to schedule an appointment so that you and other customers can have the best experience possible. If you’re in the neighborhood and would like to drop in, just give US a call and we’ll try to make something work!


    Can I bring guests to my showroom appointment?


    Always! Shopping with friends or family is encouraged. Just let US know in advance, so we can dedicate a bit more time to your group.


    How much time should I allocate for my showroom appointment?


    It depends. If you’d like to browse the entire collection and get the full styling experience we’d recommend spending an hour with US. However, if you’re swinging by for a quick purchase, simple exchange, or just want to say hello, 30 minutes is all you need.


    Can I walk away with my pieces?


    We offer a hands free shopping experience at both of our showroom locations. The entire collection will be available for you to try on and make your selections. Then, your stylist will place an online order for you to be delivered to your doorstep.


    How much does it cost, and am I obligated to purchase?


    The showroom experience is absolutely free! There is no obligation to purchase. Your showroom appointment is for you to get to know the collection, find your fit, get some styling suggestions, and get to know US a little bit better.

    Interested in simply finding your fit and purchasing later on? No problem. Need an entire wardrobe overhaul STAT? We’ve got you covered.


    How does the virtual showroom work? What equipment do I need? What should I expect, and how do I make a virtual appointment?


    The virtual showroom allows you to get the US styling experience from anywhere. All you need is your personal computer or mobile device, as well as a stable internet connection.

    You can make a virtual showroom appointment through our showroom page. Once your appointment is scheduled, you’ll be able to join your stylist via the link provided in your confirmation. After clicking the link, you’ll be immediately taken into your video chat appointment.


    CURRENCY


    Pricing and currency is displayed in U.S. dollars.


    Further Questions?


    Please email us@universalstandard.net with any questions you may have.