What is my size?
Our sizing is a little different to reflect the true bell curve of the average person in the United States. For US, a medium is an 18-20. You can find your size with US using our Find My Size tool, or referencing our Size Chart.
If you have any questions, we’re happy to connect you with a fit and styling expert when you book a virtual styling appointment here.
What's "See It In Your Size"?
We shoot our products on models across our entire size range so that everyone can see the pieces they love in their size. We’re taking the guesswork out of online shopping. Sizes 00-40.
What's "Fit Liberty"?
Fit Liberty is a revolutionary shopping program that allows you to buy for the size you are right now, in this moment. If your size changes within one (1) year of purchase, we’ll replace your clothes and send your new size - for free (limited to one exchange)! Any gently worn clothing returned through Fit Liberty is donated to local charity partners. You can shop the eligible products with the Fit Liberty collection here.
Please note: Final Sale, Mystery Box, and Denim Drive products are excluded from the Fit Liberty program.
Do you have a referral program?
Yes! You can earn up to $75 to spend with US when you send 3 friends our best-selling Tee Rex (for free). No, it’s not too good to be true. Learn how here!
Do you ever offer discounts or sales?
We do our best to start out with the best, and fairest price possible for our clothing. The best way to earn credit towards your purchase is through our Refer a Friend program. Every time someone you recommend redeems a free tee, you will get $25 to shop with US.
Be sure to join our mailing list to be informed of special promotions, giveaways, and other insider information.
On occasion, we offer exciting promotions for our customers. Individual promotions have applicable terms and conditions.
Please reference the full terms and conditions for our birthday offering here.
I accidentally ordered the wrong item. What do I do?
Please make sure you are ordering the correct size and color as we are not responsible for any mistakes you make at checkout. However, if you do make a mistake, our customer service team will do everything they can to help. Please reach out to our customer service team at email@example.com for assistance.
What is a capsule?
Capsules give you the interchangeable essentials you need for an even better value. You save 20% when you buy one of these small collections of staple pieces meant to be worn together. You can mix and match the pieces in your Capsule to create multiple looks with minimum pieces (hello closet space). So you can do more with less!
How do returns work for Capsule Items?
All the items in your Capsule can be returned or exchanged via Mail or through a Happy Return Bar here.
You have 30 days to process your return or exchange from the shipping date. All eligible returns will be considered for unworn, unwashed items and all hangtags must be attached with the original packaging.
Are my capsule items Fit Liberty eligible?
Any pieces included in your Capsule that are a part of our Fit Liberty Collection are still eligible for one free exchange within a year of purchase should your size go up or down. You can review eligible products within the Fit Liberty collection here.
What is a Capsule ID?
Every Capsule is unique to your specific color, style, and size selections. The Capsule ID helps US to process your selections quickly and accurately. Once we process your Capsule order, you’ll receive a shipping confirmation email with your tracking number so you can follow your package.
Can I purchase a capsule if I live internationally?
Unfortunately, we can not process international orders for Capsules.
How do I create an Account?
You can create an account by registering here. You’ll be able to save your wishlists, track your orders, and access order history. Plus, you might just find some insider perks added to your account every now and then. Who doesn’t like surprises?!
Where can I check the status of my order?
You can confirm your order at any time through your account page or by clicking on the link in your order confirmation email.
If you did not receive your order confirmation email, or have any additional questions about your order, please contact firstname.lastname@example.org. We’re always happy to help out!
Where can I track my order?
Please allow 36-48 hours for US to process your order. Once shipped, you’ll receive a confirmation email with your tracking number.
If you did not receive your shipment confirmation email or have any additional questions about your order, please contact email@example.com. We’re always happy to help out!
What if I need to change my order?
Please reach out to our customer service team at firstname.lastname@example.org and we’ll see what we can do! Please note: Universal Standard is not held responsible for any mistakes made at checkout, but our team is always available to look into your order.
Where do you ship?
We ship anywhere domestically across the United States and to most international locations! For international orders, please select your country of origin in the bottom left hand corner of our site.
For any other questions, please reach out to email@example.com.
What are my domestic shipping options?
If you live in the U.S. standard (5-10 day delivery) shipping is free!
All United States orders receive free standard (5-10 business days) shipping! Or select expedited shipping (2-4 business days) at checkout for $25.
Please note: Free shipping is guaranteed on all full-price purchases. Promotions (Denim Drive) and Final Sale items may include a standard shipping fee upon purchase.
What are my international shipping options?
For international destinations, we offer international shipping services through our partner, Flow, who offers shipping via DHL Express. Orders that are shipped outside the United States may be subject to customs, duties, VAT, and/or other clearance fees. Flow calculates and collects these customs and duties taxes with the shipping charges at checkout for all international destinations. You will have access to transparent tracking from origination to the final destination and straight to door delivery.
*We do not offer free return shipping on international orders. Customers are responsible for return shipping cost. We also do not refund duties or customs on any order. Universal Standard is not held responsible if your package is lost in transit.*
My product was lost in transit, what do I do?
Oh no! Reach out to our customer service team at firstname.lastname@example.org and we will look into this ASAP. Please note: Universal Standard is not responsible for items lost in transit, but we’re happy to try and help you find your package.
I accidentally shipped my order to the wrong address – what do I do?
If you notice that the order is going to the wrong address after it has shipped, and is being shipped via UPS, we recommend logging into UPS and re-routing the shipment via their portal. This is the best way to guarantee the shipment gets to the proper address.
If that is not an option, give US a shout at email@example.com and our customer service team will do everything they can to help. Please note: Universal Standard is not responsible for mistakes made at checkout, but we’re happy to help you any way we can.
When will my order ship if I order a pre-order and an in-stock item?
Orders containing both pre-order and in-stock products will ship together when the items are all in stock. Feel free to reference individual product pages or your order confirmation for any special shipping information.
What is your return or exchange policy?
For orders placed from November 1, 2023, through December 15, 2023, please enjoy extended returns and exchanges until January 15, 2024.
You will have 30 days to process your return from the shipping date. All eligible returns will be considered for unworn, unwashed items, and all hangtags must be attached with the original packaging. Returns for a refund completed at a Happy Returns bar location will incur a $4.50 processing fee and for mail-in returns, you'll see a $7.50 processing fee. The processing fee will be auto-deducted from your returned amount. Exchanges are free and exempt from any return processing fees.
Please allow up to 2 weeks for processing to allow our team to quality check & inspect all returns. If you're participating in a Free Tee promotion, Sample Sale, or your item is listed as "final sale", your purchase is considered final sale and is not eligible for returns or exchanges. All digital gift cards are considered final sale and are not eligible for return. You can process your returns with US here.
How do I return an item?
You can return via FedEx return label or through a Happy Return Bar. To return by mail or at a Happy Returns Bar, please start your return here.
Returns will be considered for unworn, unwashed items, and all hangtags must be attached with the original packaging. Worn items will not be accepted for return/exchange. Returns completed at a Happy Returns bar, you'll see a $4.50 processing fee. For mail-in returns, you'll see a $7.50 processing fee, which will be auto-deducted from your returned amount.
What About Fit Liberty?
Any products purchased from our Fit Liberty Collection may be exchanged up to one time for size within 365 days of purchase.
Unsure if your purchase is a part of Fit Liberty? You can check eligibility by logging in here.
Can I return a gift?
Yes! Don’t have the order number or shipping zip code? Reach out to US at firstname.lastname@example.org and we’ll assist you in getting your gift return all sorted. Digital gift cards are considered final sale and are not eligible for return or exchange.
My product was defective.
Oh no! We’re happy to replace your item for free within 90 days of purchase with pictures of the product issue. We can only replace a defective item once within 90 days. You can process your exchange here.
What about an international return?
We accept international returns (via Happy Returns) for the following countries:
Canada, Australia, Great Britain, Switzerland, France, Germany, New Zealand, Singapore, The Netherlands, Spain, Japan, Ireland, Sweden, Belgium, Israel, Korea, Hong Kong, South Africa, Iceland, Italy, Saudi Arabia, Norway, Mexico, Kuwait, Finland, Denmark, United Arab Emirates, Luxembourg, Estonia, Philippines, Czechia, Greece, Cyprus, Qatar, Cayman Islands, Slovakia, Bahrain, Thailand, and Turkey.
*We do not offer free return shipping on international orders. Customers are responsible for return shipping costs. We also do not refund duties or customs on any order. Universal Standard is not held responsible if your package is lost in transit.*
Have additional questions?
Let US know! You can contact our customer service team at US@universalstandard.net. We are here Monday - Friday from 10 AM to 6 PM EST.