What is my size?
Our sizing is a little different to reflect the true bell curve of the average person in the United States. For US, a medium is an 18-20. You can find your size with US using our Find My Size tool, or referencing our Size Chart.
If you have any questions, we’re happy to connect you with a fit and styling expert when you book a virtual styling appointment here.
What's "See It In Your Size"?
We shoot all of our products on models across our entire size range so that everyone can see the pieces they love in their size. We’re taking the guesswork out of online shopping. Sizes 00-40.
What's "Fit Liberty"?
Fit Liberty is a revolutionary shopping program that allows you to buy for the size you are right now, in this moment. If your size changes within one (1) year of purchase, we’ll replace your clothes and send your new size - for free (limited to one exchange)! Any gently worn clothing returned through Fit Liberty is donated to local charity partners. You can shop the eligible products with the Fit Liberty collection here.
Please note: Final Sale, Mystery Box, and Denim Drive products are excluded from the Fit Liberty program.
Do you have a referral program?
Yes! You can earn up to $75 to spend with US when you send 3 friends our best-selling Tee Rex (for free). No, it’s not too good to be true. Learn how here!
Do you ever offer discounts or sales?
We do our best to start out with the best, and fairest price possible for our clothing. The best way to earn credit towards your purchase is through our Refer a Friend program. Every time someone you recommend redeems a free tee, you will get $25 to shop with US.
Be sure to join our mailing list to be informed of special promotions, giveaways, and other insider information.
On occasion, we offer exciting promotions for our customers. Individual promotions have applicable terms and conditions.
I accidentally ordered the wrong item. What do I do?
Please make sure you are ordering the correct size and color as we are not responsible for any mistakes you make at checkout. However, if you do make a mistake, our customer service team will do everything they can to help. Please reach out to our customer service team at email@example.com for assistance.
How does the Try At Home program work?
Your trial begins when your items are delivered. We’ll authorize your card at checkout - which does set aside funds for the full amount of the order - but you won’t be charged until after the end of your trial.
Don’t love it? Send any items you don’t want back to us. From there, the authorization on your account will be released within a few business days (bank processing time), and you’ll only be charged for what you keep.
Credit cards and debit cards are currently eligible for this program. Gift cards are not accepted.
Was my card charged when I placed the order?
We validate your card through an authorization for the full amount of the order. You'll see a pending authorization on your statement, but rest assured that's not a charge. We'll only charge your card for the items you decide to keep at the end of your trial period.
We periodically revalidate your card throughout your trial. In these instances, you will see your original authorization disappear, replaced with a new pending charge. Some banks take a few business days to drop the original authorization, so you may see two pending charges for a day or two. Rest assured we will only charge you for the items you keep after you’ve had a chance to try them.
Note that we will charge your card before the end of your trial if we are unable to maintain the authorization (if the financial institution declines the hold or due to insufficient funds).
What’s an authorization?
Authorizations are what we use to confirm your ability to pay for items if you choose to keep them. They appear on your statement as pending charges. Similar to when a hotel puts a hold on your credit card, we release the funds after checkout and only charge you for the items you kept.
When does the trial period begin?
We track when the package was delivered to your house, which starts the trial period. You have until the end of your trial period (14 days) to postmark returns.
How do you know not to charge my card for the items I’m returning?
We provide an ample amount of time for any returns to arrive at our warehouse before charging your card. Once the items are returned, we inspect and update your order status so you will not be charged.
Be sure to review the return policy for item condition requirements. If we determine items are not in resellable condition, you will be charged.
What if I decided to keep the items but then want to initiate a return after the end of my trial?
No problem! Our regular return policy is still in effect. You can process your returns with US here.
Can I apply a discount code to TryNow items?
Discount codes are not applicable to TryNow items. If your cart contains TryNow items and regular purchase product(s), discount codes will not be accepted. If you would like to apply a discount code, you will need to purchase all items in your cart via BuyNow.
Can I use a gift card on TryNow items?
Gift cards are not applicable to orders that include TryNow items at this time.
What is a capsule?
Capsules give you the interchangeable essentials you need for an even better value. You save 20% when you buy one of these small collections of staple pieces meant to be worn together. You can mix and match the pieces in your Capsule to create multiple looks with minimum pieces (hello closet space). So you can do more with less!
How do returns work for Capsule Items?
All the items in your Capsule can be returned or exchanged via Mail or through a Happy Return Bar here.
You have 30 days to process your return or exchange from the shipping date. All eligible returns will be considered for unworn, unwashed items and all hangtags must be attached with the original packaging.
Are my capsule items Fit Liberty eligible?
Any pieces included in your Capsule that are a part of our Fit Liberty Collection are still eligible for one free exchange within a year of purchase should your size go up or down. You can review eligible products within the Fit Liberty collection here.
What is a Capsule ID?
Every Capsule is unique to your specific color, style, and size selections. The Capsule ID helps US to process your selections quickly and accurately. Once we process your Capsule order, you’ll receive a shipping confirmation email with your tracking number so you can follow your package.
Can I purchase a capsule if I live internationally?
Unfortunately, we can not process international orders for Capsules.
How do I create an Account?
You can create an account by registering here. You’ll be able to save your wishlists, track your orders, and access order history. Plus, you might just find some insider perks added to your account every now and then. Who doesn’t like surprises?!
What is Behind The Seams?
Behind The Seams is the Universal Standard loyalty program. When you create an account, you’ll gain access to rewards, exclusive promotions, and many more exciting experiences. Members earn points that can be redeemed toward future purchases (win, win). Plus there are additional ways to earn points such as referrals, reviews, and following US on social media!
Does Behind The Seams have tiers?
Yes. We have four tiers: Core, Essential, Exclusive, and Only US.
You’ll qualify for tiers based on annual spend. Here’s the tier breakdown:
Core: $0- $249 Annual spend
Essential: $250-$499 Annual spend
Exclusive: $500-$999 Annual spend
Only US: $1000+ Annual spend
As you progress to the various tiers, you’ll gain access to additional benefits and perks!
**If you already have an account with US, you are auto-enrolled into Behind The Seams. We are unable to add points from purchases made prior to the loyalty program launch date. Log in to your account to see which tier you qualified for.
Who can join Behind The Seams?
Joining Behind The Seams is easy and free! At this time, participation is available to US residents who are eighteen (18) years old or older and provide US with the required enrollment information. Creating an account is easy, start registering here.
What if I’m an international customer, can I join Behind The Seams?
At this time, Behind The Seams is only open to US residents who are eighteen (18) years old or older.
What are my benefits and rewards?
Community members earn points on purchases plus additional benefits and access to exclusive community promotions. All members will earn 1 point per $1 net spent on qualifying items that will convert to Universal Standard rewards. Depending on your tier, you’ll have access to other exciting experiences!
How do I redeem my points?
During checkout, be sure you’re logged in and select “redeem points” as part of the checkout process. Rewards can only be redeemed in increments of $10.00. Each time you’ve earned 100 points, you’ll be entitled to redeem a $10 reward. Each order is entitled to redeem a maximum of 400 points per order placed.
Please note: Due to limitations you're not able to checkout using points when paying with Express Checkouts (i.e., ShopPay, ApplePay, PayPal, and GooglePay). We recommend checking out in incognito mode if you're having trouble!
Can I combine benefits, rewards and promotions to get more rewards?
We love your savvy thinking! Behind the Seams Loyalty points and discounts are not eligible to be redeemed during Sample Sale or promotional periods. Worry not, you will still acquire points from any purchases made during the promotional period.
You are unable to redeem Behind the Seams Loyalty Points when purchasing items marked as Final Sale.
I forgot to login at checkout, can my points be added to my account?
The best way to guarantee you receive your points is to ensure you’re logged into your account when placing an order. Unfortunately, if you are not logged in, your points will not be added to your account. Our team is unable to add points to your account retroactively.
If I have multiple email addresses, can I combine my points?
We are only able to support one account per person. Points from multiple accounts cannot be combined and are subject to the Universal Standard Loyalty Program Terms of Participation.
How do I receive points for leaving a review?
Best of both worlds, US and your fellow shoppers learn valuable insights! In order to receive points for your review, you'll want to ensure that you respond via the review request email that will be sent shortly after your purchase (you can easily search your inbox for the subject line: What'd you think of your purchase from US?". Although we welcome all reviews, writing a review directly on to our site will not earn loyalty points.
If I return a product that I purchased partially with a point reward, do I get my reward points back?
If you return a purchase for a refund, you will not receive the reward points back into your account.
Can I earn points on orders paid with a gift card?
You can only earn points on purchases made with a debit card or credit card. Purchases made with a gift card will not earn points toward your account.
Where can I check the status of my order?
You can confirm your order at any time through your account page or by clicking on the link in your order confirmation email.
If you did not receive your order confirmation email, or have any additional questions about your order, please contact firstname.lastname@example.org. We’re always happy to help out!
Where can I track my order?
Please allow 36-48 hours for US to process your order. Once shipped, you’ll receive a confirmation email with your tracking number.
If you did not receive your shipment confirmation email or have any additional questions about your order, please contact email@example.com. We’re always happy to help out!
What if I need to change my order?
Please reach out to our customer service team at firstname.lastname@example.org and we’ll see what we can do! Please note: Universal Standard is not held responsible for any mistakes made at checkout, but our team is always available to look into your order.
Where do you ship?
We ship anywhere domestically across the United States and to most international locations! For international orders, please select your country of origin in the bottom left hand corner of our site.
For any other questions, please reach out to email@example.com.
What are my domestic shipping options?
If you live in the U.S. standard (5-10 day delivery) shipping is free!
All United States orders receive free standard (5-10 business days) shipping! Or select expedited shipping (2-4 business days) at checkout for $25.
Please note: Free shipping is guaranteed on all full-price purchases. Promotions and Final Sale items may include a standard shipping fee upon purchase.
What are my international shipping options?
For international destinations, we offer international shipping services through our partner, Flow, who offers shipping via DHL Express. Orders that are shipped outside the United States may be subject to customs, duties, VAT, and/or other clearance fees. Flow calculates and collects these customs and duties taxes with the shipping charges at checkout for all international destinations. You will have access to transparent tracking from origination to the final destination and straight to door delivery.
*We do not offer free return shipping on international orders. Customers are responsible for return shipping cost. We also do not refund duties or customs on any order. Universal Standard is not held responsible if your package is lost in transit.*
My product was lost in transit, what do I do?
Oh no! Reach out to our customer service team at firstname.lastname@example.org and we will look into this ASAP. Please note: Universal Standard is not responsible for items lost in transit, but we’re happy to try and help you find your package.
I accidentally shipped my order to the wrong address – what do I do?
If you notice that the order is going to the wrong address after it has shipped, and is being shipped via UPS, we recommend logging into UPS and re-routing the shipment via their portal. This is the best way to guarantee the shipment gets to the proper address.
If that is not an option, give US a shout at email@example.com and our customer service team will do everything they can to help. Please note: Universal Standard is not responsible for mistakes made at checkout, but we’re happy to help you any way we can.
When will my order ship if I order a pre-order and an in-stock item?
Orders containing both pre-order and in-stock products will ship together when the items are all in stock. Feel free to reference individual product pages or your order confirmation for any special shipping information.
What is your return or exchange policy?
You will have 30 days to process your return from the shipping date. All eligible returns will be considered for unworn, unwashed items, and all hangtags must be attached with the original packaging. Returns completed at a Happy Returns bar location are free. For mail-in returns, you'll see a $7 processing fee, which will be auto-deducted from your returned amount.
Please allow up to 2 weeks for processing to allow our team to quality check & inspect all returns. If you're participating in a Free Tee promotion, Sample Sale, or your item is listed as "final sale", your purchase is considered final sale and is not eligible for returns or exchanges. You can process your returns with US here.
How do I return an item?
You can return via FedEx return label or through a Happy Return Bar. To return by mail or at a Happy Returns Bar, please start your return here.
Returns will be considered for unworn, unwashed items, and all hangtags must be attached with the original packaging. Worn items will not be accepted for return/exchange. Returns completed at a Happy Returns bar location are free. For mail-in returns, you'll see a $7 processing fee, which will be auto-deducted from your returned amount.
What About Fit Liberty?
Any products purchased from our Fit Liberty Collection may be exchanged up to one time for size within 365 days of purchase.
Unsure if your purchase is a part of Fit Liberty? You can check eligibility by logging in here.
Can I return a gift?
Yes! Don’t have the order number or shipping zip code? Reach out to US at firstname.lastname@example.org and we’ll assist you in getting your gift return all sorted.
My product was defective.
Oh no! We’re happy to replace your item for free within 90 days of purchase with pictures of the product issue. We can only replace a defective item once within 90 days. You can process your exchangehere.
What about an international return?
We accept international returns (via Happy Returns) for the following countries:
Canada, Australia, Great Britain, Switzerland, France, Germany, New Zealand, Singapore, The Netherlands, Spain, Japan, Ireland, Sweden, Belgium, Israel, Korea, Hong Kong, South Africa, Iceland, Italy, Saudi Arabia, Norway, Mexico, Kuwait, Finland, Denmark, United Arab Emirates, Luxembourg, Estonia, Philippines, Czechia, Greece, Cyprus, Qatar, Cayman Islands, Slovakia, Bahrain, Thailand, and Turkey.
*We do not offer free return shipping on international orders. Customers are responsible for return shipping costs. We also do not refund duties or customs on any order. Universal Standard is not held responsible if your package is lost in transit.*
Have additional questions?
Let US know! You can contact our customer service team at US@universalstandard.net. We are here Monday - Friday from 10 AM to 6 PM EST.