FAQ

General

What is my size?

Our sizing is a little different to reflect the true bell curve of the average person in the United States. For US, a medium is an 18-20. You can find your size with US using our Find My Size tool, or referencing our Size Chart

If you have any questions, we’re happy to connect you with a fit and styling expert when you book a virtual styling appointment here.

What's "See It In Your Size"?

We shoot all of our products on models across our entire size range so that everyone can see the pieces they love in their size. We’re taking the guesswork out of online shopping. Sizes 00-40.

What's "Fit Liberty"?

Fit Liberty is a revolutionary shopping program that allows you to buy for the size you are right now, in this moment. If your size changes, we’ll replace your clothes and send your new size - for free! Any gently worn clothing returned through Fit Liberty is donated to Dress for Success and First Step. You can shop the collection here.

We even have a collection for when you’re pregnant, and when you’re not. Shop Fit Liberty (Mom) here.

Do you have a referral program?

Yes! You can earn up to $75 to spend with US when you send 3 friends our best-selling Tee Rex (for free). No, it’s not too good to be true. Learn how here!

Do you ever offer discounts or sales?

We do our best to start out with the best, and fairest price possible for our clothing. The best way to earn credit towards your purchase is through our Refer a Friend program. Every time someone you recommend redeems a free tee, you will get $25 to shop with US.

Be sure to join our mailing list to be informed of special promotions, giveaways, and other insider information.

I accidentally ordered the wrong item. What do I do?

Please make sure you are ordering the correct size and color as we are not responsible for any mistakes you make at checkout. However, if you do make a mistake, our customer service team will do everything they can to help. Please reach out to our customer service team at us@universalstandard.net for assistance.

Capsules

What is a capsule?

Capsules give you the interchangeable essentials you need for an even better value. You save 25% when you buy one of these small collections of staple pieces meant to be worn together. You can mix and match the pieces in your Capsule to create multiple looks with minimum pieces (hello closet space). So you can do more with less!

How do returns work for Capsule Items?

All the items in your Capsule can be returned or exchanged via Mail or through a Happy Return Bar here

Please note: All items should be returned with their original packaging. Worn items may not be accepted for return/exchange.

Are my capsule items Fit Liberty eligible?

Any pieces included in your Capsule that are a part of our Fit Liberty Collection are still eligible for one free exchange within a year of purchase should your size go up or down.

What is a Capsule ID?

Every Capsule is unique to your specific color, style, and size selections. The Capsule ID helps US to process your selections quickly and accurately. Once we process your Capsule order, you’ll receive a shipping confirmation email with your tracking number so you can follow your package.

Can I purchase a capsule if I live internationally?

Unfortunately, we can not process international orders for Capsules.

Account

How do I create an Account?

You can create an account by registering here. You’ll be able to save your wishlists, track your orders, and access order history. Plus, you might just find some insider perks added to your account every now and then. Who doesn’t like surprises?!

Shipping

Where can I check the status of my order?

You can confirm your order at any time through your account page or by clicking on the link in your order confirmation email. 

If you did not receive your order confirmation email, or have any additional questions about your order, please contact us@universalstandard.net. We’re always happy to help out!

Where can I track my order?

Please allow 24-48 hours for US to process your order. Once shipped, you’ll receive a confirmation email with your tracking number. 

If you did not receive your shipment confirmation email, or have any additional questions about your order, please contact us@universalstandard.net. We’re always happy to help out!

What if I need to change my order?

Please reach out to our customer service team at us@universalstandard.net and we’ll see what we can do! Please note: Universal Standard is not held responsible for any mistakes made at checkout, but our team is always available to look into your order.

Where do you ship?

We ship anywhere domestically across the United States and to most international locations! For international orders, please select your country of origin in the bottom left hand corner of our site.

For any other questions, please reach out to us@universalstandard.net.

What are my domestic shipping options?

If you live in the U.S. standard (5-7 day delivery) shipping is free!

All United States orders receive free standard (5-7 business days) shipping! Or select expedited shipping (2-3 business days) at checkout for $15.

What are my international shipping options?

For international destinations, we offer international shipping services through our partner, Flow, who offers shipping via DHL Express. Orders that are shipped outside the United States may be subject to customs, duties, VAT, and/or other clearance fees. Flow calculates and collects these customs and duties taxes with the shipping charges at checkout for all international destinations. You will have access to transparent tracking from origination to the final destination and straight to door delivery.

*We do not offer free return shipping on international orders. Customers are responsible for return shipping cost. We also do not refund duties or customs on any order. Universal Standard is not held responsible if your package is lost in transit.*

My product was lost in transit, what do I do?

Oh no! Reach out to our customer service team at us@universalstandard.net and we will look into this ASAP. Please note: Universal Standard is not responsible for items lost in transit, but we’re happy to try and help you find your package.

I accidentally shipped my order to the wrong address – what do I do?

If you notice that the order is going to the wrong address after it has shipped, and is being shipped via UPS, we recommend logging into UPS and re-routing the shipment via their portal. This is the best way to guarantee the shipment gets to the proper address. 

If that is not an option, give US a shout at us@universalstandard.net and our customer service team will do everything they can to help. Please note: Universal Standard is not responsible for mistakes made at checkout, but we’re happy to help you any way we can.

Returns

What is your return or exchange policy?

We accept returns and exchange for all unworn and unwashed items within 30 days of purchase, unless the item is listed as “final sale” at the time of purchase. You can process your returns with US here.

How do I return an item?

You can return via Mail or through a Happy Return Bar. To return by mail or at a Happy Returns Bar, please start your return here

Please note: All items should be returned with their original packaging. Worn items may not be accepted for return/exchange.

What About Fit Liberty?

Any products purchased from our Fit Liberty Collection may be exchanged up to one time for size or color within 365 days of purchase. 

Unsure if your purchase is a part of Fit Liberty? You can check eligibility by logging in here.

Can I return a gift?

Yes! We accept returns within 30 days of the purchase. Don’t have the order number or shipping zip code? Reach out to US at us@universalstandard.net and we’ll assist you in getting your gift return all sorted.

My product was defective

Oh no! We’re happy to replace your item for free within 90 days of purchase with pictures of the product issue. We can only replace a defective item once within 90 days. You can process your exchange here.

What about an international return?

For international returns, please ship your order (via the carrier of your choice) to the following address:

Universal Standard

Attn: International Returns

625 Broadway

4th Floor 

New York, New York 10012 

Once you’ve shipped your item, please email us@universalstandard.net with your order number and tracking details. Once we’ve received the items, we will process your return.

*We do not offer free return shipping on international orders. Customers are responsible for return shipping cost. We also do not refund duties or customs on any order. Universal Standard is not held responsible if your package is lost in transit.*

Further Questions

Have additional questions?

Let US know! You can contact our customer service team at US@universalstandard.net